Contact Us
3 Dr. Johnson’s Buildings (Chambers of Andrei Szerard)
Temple
London
EC4Y 7BA
Telephone: 020 7353 4854
Fax: 020 7583 8784
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
DX: LDE 1009
Head of Chambers: Andrei Szerard
Senior Clerk: John Hubbard
Delivery of Instructions: All instructions, by any method of delivery, must be addressed via the Clerks.
How to Find Us
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3 Dr. Johnson’s Buildings is located in the heart of Temple, facing Temple Church.
- Nearest Cycle Hire Docking Stations
- Milford Lane, Temple
- Bouverie Street, Temple
- Carey Street, Holborn
- Victoria Embankment, Temple
- Nearest Underground Stations
- Temple
- Blackfriars
- Chancery Lane
- Embankment
- Nearest Mainline Stations
- Blackfriars
- Charing Cross
- Waterloo
- Buses
- 4, 11, 15, 23, 26, 76, 172, 243
Arrangements and Access for Disabled People
We can arrange meeting rooms with access for disabled people within Temple, very close to our Chambers. Alternatively, our Barristers can travel to Solicitors’ offices, or to any other venue to suit you. Please let the Clerks know of any particular requirements when arranging your conference.
Complaints
We sincerely hope, of course, that there will never be any cause to complain. However mistakes can happen even in the best-run businesses, and we take such matters very seriously.
If you have a complaint, please raise it directly with us in the first instance so that we may have the opportunity to resolve the issue. Normally, any complaint should be raised by the solicitor but, if appropriate, may be raised by the Client directly.
Complaints should be addressed to our Senior Clerk. For minor matters the Solicitor can contact the Senior Clerk by telephone and a record of the complaint will be kept by us. In more serious matters the complaint should be put in writing.
The Senior Clerk will do his best to resolve the matter himself. However, if it is not appropriate for him to deal with, or the complaint is clearly serious in nature, it will be referred to the Head of Chambers.
In inquiring into a complaint, the Head of Chambers may ask for further details, possibly inviting the complainant to Chambers to discuss the matter in person. If that happens, other senior members of Chambers will assist the Head of Chambers to come to a decision. If the complaint is well founded, the Head of Chambers will propose steps to make good the complaint.
Of course Clients also have the right to complain to the Legal Ombudsman, who may then pass it on to the profession’s independent regulatory body, the Bar Standards Board.
The Legal Ombudsman and the Bar Standards Board websites give full information on making complaints.
However, as the Legal Ombudsman says, “As with any kind of dispute, it is always best to complain to your lawyer first to give them a chance to resolve the issue.”